Bell Road Toyota - Customer Testimonial
Bell Road Toyota - Customer Testimonial
Bell Road Toyota
2020 West Bell Road
Phoenix, AZ 85023
Mr. Joe Aleccia
General Manager
Bell Road Toyota
We want you to be aware of the impact of Juan Galvez on our recent buying decision.
We recently purchased a 2007 Toyota Rav4. After exhaustive research, we knew what we were looking for and what we should be paying for the vehicle. We then hit the road and went to several dealers in the valley to see inventory and actually ‘put our hands’ on the options. Unfortunately, our experience with almost EVERY salesperson was upsetting and often infuriating. They seemed to be more interested in telling us what we should get, telling us what we wanted was not available (invariable they were mistaken because we had done our research), or simply ignoring our questions altogether in favor of getting us “in the char” and calling the Sales Manager to get us to start signing things.
From the very beginning, our experience at Bell Road Toyota was different. Juan Galvez was courteous and accommodating and really respected the fact that we knew more about what we wanted than he did. We actually met Juan very early on in our process, before we had even narrowed it down to a Toyota. Juan’s demeanor had us committed to buying from him no matter WHAT car we decided to purchase, even if that meant buying a used vehicle of another manufacturer. There is an honest and unpretentious way about Juan from which many salespeople could learn a thing or two.
Suffice it to say, we bought our car from Juan, with Troy’s help, and heel very confident that we got a good deal and dealt with good people.
We got such a good deal, in fact, that we worry that there may not be much left over to pay Juan what he deserves! I’m sure you will make sure he is properly compensated. I must reiterate; without Juan, ANY dealership would have sufficed for the transaction. HE made the difference. I have already got my neighbor “fired up” about a new Toyota and told him that Bell Road is the place to go.
Thank you all for your assistance and we look forward to seeing you (though not often since service will be the only reason until it’s time for me to buy a new truck ;
Sincerely,
David A-
