Bell Road Toyota

Bell Road Toyota - Customer Testimonial

Bell Road Toyota
2020 West Bell Road
Phoenix, AZ 85023

Dear Mr. Aleecia,

As a management professional, I appreciate it when people let me know about a superb staff member. I am betting you feel the same way. Your employee, Doreen Fischer, goes above and beyond superb! She is truly one of a kind!

Recently, we were in and purchased a car from Doreen. As with all car buying decisions, it was difficult but Doreen aptly guided us gently but expertly through the process. She was, without a doubt, the best salesperson I have ever encountered. She had kept me updated via email and when we finally made it in, she made it so easy. It’s a long story - but it ended with us leaving with our new Toyota and being more than elated with your dealership and our purchase.

We had a family member who served many yeras within management of Toyota of North America. We know and understand how Toyota accepts nothing but the top of the line quality in everything they do. You truly have a top of the line employee in Ms. Fischer. He talen, skills, and compassion are unsurpassed. Rest assured that we will continue to recommend Ms. Fisher and your dealership to our friends and associates who are looking for a new car.

Thank you for having such a truly FANTASTIC employee in Doreen Fisher!

Sincerely,

Abigail-

Bell Road Toyota - Customer Testimonial

Bell Road Toyota
2020 West Bell Road
Phoenix, AZ 85023

To Whom It May Concern:

Sometimes we don’t have the time to sit down and write a letter to acknowledge a person who gives exceptional customer service. This letter is long overdue.

You have a Service Consultant, Bob Krotonsky, that I can’t praise enough for his exceptional service. He returns calls almost immediately if I have any questions on our Camry. He takes the time and patience to explain what he’s going to do with the car and the approximate cost, which I appreciate very much. I have taken my car to other Toyota Dealers and have not had the service that Bob Krotonsky gives.

I am taking the time to write this letter to let you know you are very fortunate to have a great Service Consultant at your dealership.

Sincerely,

Barbara R-

Bell Road Toyota - Customer Testimonial

Bell Road Toyota
2020 West Bell Road
Phoenix, AZ 85023

Dear Joe,

I want to congratulate your team on how they handled me as a customer. I purchased a 2001 Tundra from you and am happy with my purchase. Ken Ostgard ran interference for me and made negotiations far less painful than most purchase experiences. Both Ken and Bob Theroux, gave service and did not dwell on selling me want I did not want.

I own a local business near you and appreciate the neighborly attitude of your staff. I met Tony Isselhardt in service, and he also gave me confidence that you are a business I can trust, to give good service. I know how difficulty giving good service is and appreciate the effort when I run across it. I wish you the best. I will refer people I meet to your business and Ken as a sales person.

Sincerely,

John S.

Bell Road Toyota - Customer Testimonial

Bell Road Toyota
2020 West Bell Road
Phoenix, AZ 85023

Dear Mr. Aleccia,

This letter is to inform you of the wonderful job your service department did when I brought my 2001 Toyota Echo in with a “Check Engine Light” problem.

I had been scheduled to leave that morning for California after spending a week with relatives when at the beginning of the trip home that morning; the Check Engine Light went on. I at first went to Larry Miller Toyota but was directed to your service department by Larry Millers service department due to a backlog of service at that facility.

Upon arriving at your service department, I was helped by Jim Spettnagle who heard my problem and quoted me a price to review the problem.

An hour later, Mr. Spettnagle came and told me that my problem was bad spark plugs and that apparently, the spark plugs had not been changed since I had the car. I found this disconcerting as my regular Toyota dealer in California should have taken care of this during major service.

Mr. Spettnagle then told me he had ordered the work to be performed and that he would have me on my way soon. By 100:00 A.M. the car was ready, your cashier pleasantly handled my payment and I was able to start my journey home.

I wish to thank you, Mr. Spettnagle and your cashier for the time and courteous service extended me by them and by Bell Road Toyota in handling this problem quickly and efficiently. I was not put too far behind in my schedule and was extremely grateful that the problem could be handled that day.

In closing, I would like a copy of this letter to go to Mr. Spettnagle, to the head of the service department and to your cashier for all of the help afforded me. If I ever need my car serviced pr repaired while in the Phoenix area, i will be sure to see you people.

Sincerely yours,

David-

Bell Road Toyota - Customer Testimonial

Bell Road Toyota
2020 West Bell Road
Phoenix, AZ 85023

Dear Jason,

I just wanted to write you a quick thank you note to let you know how much I appreciate you personally fixing the door on my 2002 silver corolla. It had made that awful noise for several weeks and no one I know knew what was wrong with it.

Thanks again for taking the time to diagnose and fix it. Keep up the good service

Sincerly,

-Ashlee

Bell Road Toyota - Customer Testimonial

Service Director
Bell Road Toyota
2020 West Bell Road
Phoenix, AZ 85023

Dear Service Director,

I had my Toyota Tundra into your Service Department this past Saturday for some recall work, and would like to share the experience I had with your department and Dan Adams, specifically.

I’ve dealt with a number of dealership service departments over the years, and I have to say, this was absolutely the best! Friendly, courteous, helpful, efficient…..all-in-all an extremely pleasant experience! Because I have arthritis in my feet, I especially appreciated the courtesy ride back and forth between my home and the dealership. Dan was extremely helpful and accommodating.

To be honest, I didn’t have a very good impression of Bell Road Toyota after calling the Internet Department (a few years back) when I was in search of a Tundra, and when stopping on time to look at a Tundra on-site, the sales people that particular day and time, left much to be desired.

Dan Adams and your Service Department have helped to improve my impression of Bell Road Toyota.

Thank you!…and my THANKS TO DAN!

Sincerely,

Charlene-

Bell Road Toyota - Customer Testimonial

Bell Road Toyota
2020 West Bell Road
Phoenix, AZ 85023

To Whom It May Concern:

Last weekend I had the experience of having my emergency brake come apart in pieces. Having purchased vehicles in the past from Bell Road Toyota, I headed in your direction to see what, if anything could be done on a Saturday afternoon.

One of your Service Consultants, Mike Haller, came to my aid. My car is presently NOT a Toyota but a Saturn. Regardless, he took the time ti temporarily repair the problem until I could take it in for permanent repairs.

I just wanted to let you know how much his Customer Service efforts were appreciated. That type of attention is what will bring me back to your dealership. I’ve not ever been disappointed in the past with your service and it appears the quality of your personnel continues to easily match the vehicles you sell.

Again, Thank you Mr. Haller.

-Donna
-Phoenix, AZ

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Dealership Information

Bell Road Toyota

Call Today 800-617-9352

2020 W Bell Road
Phoenix, AZ 85023

Call Bell Road Toyota today to get your hands on this gem!!

Bell Road Toyota is currently running the following special:

2009 Camry $199/mth, $1999down For 36mths For Quailified Lessees. Ask for Internet Dept for Details!

Head down to Bell Road Toyota today for cash in on this great deal. Bell Road Toyota is located in Phoenix Arizona.  Go to their website to find out directions and phone numbers.