Since the year 2000, my wife and I have purchased five vehicles from your dealership. Our sixth was purchased on Monday 18FEB08. Obviously, we feel safe as well as comfortable in the entire vehicle line. Personally, I have had the misfortune to be involved in two near fatal wrecks. At both times, I was driving a Toyota Tundra. Both vehicles were totally destroyed. Although seriously injured, I honestly believe that had I been in most any other vehicle, my chance of survival would have been minimized dramatically. We truly believe in the Toyota product.

As you know, we could have purchased any of your vehicles from any number of dealers. For many reasons, we never considered that action as an option. Let me explain why.

• Service is number one. We have always dealt with Tony Isselhardt. We will not deal with anyone else. I am sure of your service consultants are equally capable, but he has gone far and above out expectations to insure our vehicles are serviced in a timely and professional manner. He has become a good friend, and not just a business partner. This also goes for the technicians in back that we never see. Each one that performs any maintenance, leave a bit of themselves in the work they do. We know that when our vehicles are returned, they will be fully functional and reliable. Being in the service industry myself, I know how important proper preventative maintenance can be to insure continued longevity, and dependability on any piece of mechanical equipment.
• Then, your friendly parts personnel and well stocked parts department deserves notoriety. I can always be assured that I will receive the proper part the first time. In the rare instance that the part must be ordered, we are notified as soon as it arrives. The people behind the counter will always take the time to answer any questions I may have about the part, or the proper way to install it.
• And of course, it all starts with the sales department. Mr. Steve Moss was our salesman. He was not only courteous, but extremely knowledgeable about the product. He was able to answer every question presented to him. He advised us on the proper use of the vehicle in varying driving conditions, and offered additional information on all of the accessories. I also worked with Mr. Jae parts on finalizing the transaction. He was willing to accommodate every request for some additional considerations. We shook hands, and to me, that signified that both of use were satisfied with the deal, and it had been concluded. I for one, place more credence on eye contact and a firm handshake, than I do on anything else.
• When the time came to process the final documents, Mr. Bob Theroux was very pleasant, and knowledgeable in every aspect of finance. He offered many suggestions, and offered us optional solutions to best meet our needs. We also found we had some things in common, and it became more of a warm conversation than a cold, hard, number crunching session.
• I might mention that I gained several pounds between the coffee, doughnuts, hot cookies, hotdogs, fresh fruit, and everything else. I enjoyed teasing the young lady greeting the customers, and the receptionist was also very kind, and tolerated my sense of humor.

One final though I would like to offer, is that there are three industries I am very reluctant to recommend. The first is a good, honest, and reliable mechanic. The second is a physician, and the first is a car dealership. For those that do not drive Toyotas, I recommend a mechanic I have known for over twenty years. In that time he has always provided quality service at a very reasonable price. I also gladly refer my personal physician of over thirty years. After all, I have placed the very life of my family in his hands, and fully trust, without exception, his course of treatment. Last, but certainly not lease, is your dealership, BELL ROAD Toyota. I have referred several people to your service department, even though they had purchased their Toyota elsewhere. I believe when the time arrives to purchase a new vehicle, they will choose your dealership. I recently referred Mr. and Mrs. Gene Hannon to Bell Road Toyota. After I told them of my long partnership with you, they came for a visit. Just a few weeks ago, they leased a new ’08 Camry from you, and they are very pleased with their choice.

Human nature has taught me that when a person had a good trading experience; it is rare that they express their appreciation, probably because they expect it. Then there are some that can never be satisfied and send letters full of negative content. To them, it is more important to FIX the blame, instead of being a part of the process to FIX the problem. I firmly believe that when I receive the kind of treatment from sale, to service, and everything in between, I know that I am, and will remain, a value customer.

With all of this said, I want you to believe me when I say that you are and will be our sole source for all of our automotive needs.

Please convey to your entire staff our sincere thank you. I know from experience that it takes each and everyone of them, their individual skills, and devotion to their responsibilities to build a world a World Class organization called Bell Road Toyota.

To you, Mr. Alectia, my wife and I would like to take this opportunity to say how much we appreciate you taking the time it requires to build such a successful and cohesive TEAM.

Best regards,

Edward-

Quite often people write to you only with their complaints, however, I wanted you to know how pleased I am with the service received from Dave Maxson on December 27^th.

Dave presented himself as a true professional, answering all my questions and concerns honestly. I felt as though I was conversing with an old friend.

Dave’s manner was warm and inviting. This made for a pleasant shopping environment. I had never before experienced this at any car dealership with which I’ve done business in the past.

Dave’s information for Toyota products was rather extensive. His knowledge bolstered my confidence in Toyota, and in him as your representative.

Dave’s customer relation skills are to be applauded. His efforts resulted in the sale of an ’08 Scion – of which my daughter is delighted to possess.

Thank you Dave for instilling in me the faith to believe in Bell Road Toyota, and most important, to believe in you.

I appreciate all that you have done.

Sincerely

Danial-

Mr. Joe Aleccia

General Manager

Bell Road Toyota

We want you to be aware of the impact of Juan Galvez on our recent buying decision.

We recently purchased a 2007 Toyota Rav4. After exhaustive research, we knew what we were looking for and what we should be paying for the vehicle. We then hit the road and went to several dealers in the valley to see inventory and actually ‘put our hands’ on the options. Unfortunately, our experience with almost EVERY salesperson was upsetting and often infuriating. They seemed to be more interested in telling us what we should get, telling us what we wanted was not available (invariable they were mistaken because we had done our research), or simply ignoring our questions altogether in favor of getting us “in the char” and calling the Sales Manager to get us to start signing things.

From the very beginning, our experience at Bell Road Toyota was different. Juan Galvez was courteous and accommodating and really respected the fact that we knew more about what we wanted than he did. We actually met Juan very early on in our process, before we had even narrowed it down to a Toyota. Juan’s demeanor had us committed to buying from him no matter WHAT car we decided to purchase, even if that meant buying a used vehicle of another manufacturer. There is an honest and unpretentious way about Juan from which many salespeople could learn a thing or two.

Suffice it to say, we bought our car from Juan, with Troy’s help, and heel very confident that we got a good deal and dealt with good people.

We got such a good deal, in fact, that we worry that there may not be much left over to pay Juan what he deserves! I’m sure you will make sure he is properly compensated. I must reiterate; without Juan, ANY dealership would have sufficed for the transaction. HE made the difference. I have already got my neighbor “fired up” about a new Toyota and told him that Bell Road is the place to go.

Thank you all for your assistance and we look forward to seeing you (though not often since service will be the only reason until it’s time for me to buy a new truck ;

Sincerely,

David A-

Dear Mr. Alleccia,

We are writing this letter to thank your sales consultant, Eric Galliani, for the excellent service he provided in the purchase of our new Camry XLE.

Eric was extremely knowledgeable about the Toyota products and always knew the answer to every question I posed. It was evident that he has done his research and knows his product from front to back. This is commendable and very beneficial to us as customers. Eric was able to point out all of the features and options of the vehicle which assisted us in our decision.

In addition, Eric was polite, courteous, and patient. After our purchase, he took the extra time to go over the vehicle with us making sure we were completely comfortable with all of the functions and operating systems of our new Camry. Eric is an exceptional sales person putting the needs of his clients at the forefront. Eric also called us the ay after our purchase to ask us how we liked our new car and offered his assistance if we had any further questions.

We are interested in a Toyota Highlander as a second family vehicle and will be contacting Eric Galliani and Tom Munks at the time we are ready to purchase. We will also be referring our colleagues, family, and friends to Eric and Tom.

Please extend our thanks to Eric Galliani for his excellent service.

Sincerely,

Dr. Donald & Jan

Dear Bell Road Toyota Team:

We just wanted to write a quick note to thank you for the professional service we received in our recent purchase of a Certified Used Toyota Camry. Everyone we interacted with was courteous, helpful, and respectful, beginning Phillip Brown, who showed cars and closed the sale and went the extra mile in driving with me to the insurance company, to Bob Theroux who arranged the financing. We appreciated the lack of “high-pressure” tactics. You also helped our one-year old daughter get through what could have been a traumatic afternoon of car hunting.

We visited a couple of other dealerships before coming to Bell Road Toyota and would not have minded visiting more, but your selection, pricing, and service proved to be superior. We thank you and wish you future success.

Very truly yours

Jacob-

On June 17, 2006 I went to Bell Road Toyota with the expectations of buying a new Toyota and to say I was not disappointed. From the time that my friend Norman and I walked into the dealership until the time that I drove my new Corolla LE off the car lot. The service that we received from your sales person Doreen Fischer went far above EXCELLENT, she was professional, she would stop and asked if we needed anything, she gave us water to drink, made sure we were comfortable.

The service will not be forgotten by me or my friend ever! Doreen even gave us lunch. Then there was Joe the person who did my final paper, who was just as professional, just as nice and very helpful, you have at least 2 employee’s that are worth their weight in gold and then some.

In closing I would like to say THANK YOU for having people work for you who go above and beyond to treat customers the way I was treated.

Thank you,

Joanne-

I am not sure if this is the appropriate place to say, “Thank You”. But I would like to take the time to do just that. I have traded 1 and purchased 2 vehicles from your dealership and have recieved exemplary sales and service on all visits. This is what keeps me coming back and recommending your dealership to friends.

Thank you,

Lyndia

Dear Mr. Aleccia:

I am writing to compliment your sales personnel Michael and Carl Grafman and tell you how happy I am with my previously-owned 2006 Toyota Sienna. You can imagine my frustration when my old minivan had engine trouble while I was visiting Sedona, and I was told it was not worth fixing. I had so much stuff with me and needed to get back to California. I began frantically calling Toyota dealers in Flagstaff, Prescott, Phoenix and at home in California. Most of them would not talk prices on the phone, so I had to skip sessions of the course i was attending to drive to Flagstaff, Prescott, and Phoenix. Each of these visits was an exhausting drive to a destination at which the sales personnel pounced on me before I even finished parking my rental car. At these other dealerships, the salesmen hit me with such a hard-sell manipulation that i was really uncomfortable.

As I was weighing the available Siennas, I called Bell Road Toyota and Michael Grafman said he had a 2006 Sienna coming in. He was able to beat the price of the one I was considering in Flagstaff, which was a year older, with almost twice the mileage, at a few thousand dollars higher in cost. I was so happy that Michael would talk money with me on the phone and get everything in order for me to just come down, check out the car, and drive it away. He was so straight-talking and honest, and was obviously selling me the car for the best price he could give me. He worked in tandem with his brother Carl, who assisted me once I arrived, helping me with everything to the last detail of how the windshield wipers work.

I have had the car about a month now and just love it! I refinanced my car loan here in CA, and the banker pointed out that the Kelly Blue Book value was more than I paid, which I already knew. I wanted to be sure to write this letter to acknowledge these two gentlemen on your staff. Michael and Carl took such good care of me with this sale that I am recommending Bell Road Toyota to all of my friends. Please thank them again for me.

All the best,

Johanna-

Dear Mr. Aleccia,

Recently, my wife and I had the opportunity to do business with Bell Road Toyota and I wanted to take a moment and write you about our experience.

I am fifty two years old and have purchased or leased over a dozen vehicles so far and have come to consider the event an unpleasant but necessary task. My experience with your dealership has changed my mind forever. Our salesman Mr. Scott Anderson was everything one could hope for in a salesman, friendly, informative, genuinely enthusiastic about his product. Scott was truly interested in helping us find the perfect vehicle by listening carefully and investing whatever time was necessary to accomplish that goal.

We have leased or purchased from many of the Toyota dealerships here in the Phoenix area and this is the first time the quality of the experience has matched the quality of the Toyota product. Everyone we dealt with at your dealerships was friendly informative and low pressure, creating and experience we never though possible in leaving a new car. Our lease of a new Toyota Solara convertible was just exactly what it should have been…pure enjoyment! I want to add, we arrived at your dealership around 7:00 PM on a Saturday night and finished around 10:00PM and not once did any of your employees say anything negative about having to “burn the midnight oil”.

My wife is one hundred percent thrilled and satisfied with her new car, please convey our thanks and appreciate to Scott Anderson and congratulations to you sir operating an outstanding dealership in an arena where some place profit above integrity.

Sincerely,

Laurence-

This is a very belated letter to tell you how much we have enjoyed dealing with Ms. Cora Schlanger.

I have purchased over 50 vehicles in my life and she is, without a doubt, the most professional automobile salesperson with whom I have dealt and knowing her has been a pleasure.

On 2 separate occasions we have purchased Toyota Camry’s from her and each experience was smooth and stress free. She also took equally good care of a referral, Tom and Rosemary Cravens. They too, bought a 2005 Camry.

I know you probably get a lot of positive comments about Cora, so you can just add us our little company to the long list of satisfied customers with whom she has been of service. She’s a very special lady and a real asset to your company.

We look forward to our future dealings with her and, of course will refer her and Bell Road Toyota to any of our friends who are in the market for a vehicle.

Sincerely,

Robert-